FREQUENTLY ASKED QUESTIONS
What is ESCAPE?
ESCAPE is the fun destination with exciting rides and games hosted in a natural environment.
ESCAPE re-introduces the play and values of yesteryear so to inject reality into a world over-dependent on an isolation-inducing electronic lifestyle. Through fun activities, with an emphasis on self-directed and self-powered play, the visitor experiences Low Tech, High Fun.
ESCAPE demonstrates there’s no age limit to having fun as the rides and games are designed for a wide range of age groups, abilities, and energy levels.
When is ESCAPE open?
What are the height, weight, and age restrictions on ESCAPE's activities?
What are the ESCAPE PARK RULES?
You may find the ESCAPE PARK RULES here.
How do I pay for items in ESCAPE?
Unused credit in the e-Wallet can be refunded at the kiosks before leaving the park.
What kinds of clothing and attire are suitable for ESCAPE?
Does ESCAPE have lockers where I can store my belongings?
There are two sizes of lockers available on a first-come-first-served basis.
Does ESCAPE have a party/function room available for rental?
What if it’s raining?
ESCAPE is an outdoor park. Rain does not stop play.
The only four attractions that temporarily close (for safety reasons) when it rains are Aerobat, Airbag, Tubby Racer and Jumping Jack.
If there is lightning in the area our Safety/Attractions Managers will make a decision whether to temporarily stop play based to the actual conditions.
It rarely rains all day at ESCAPE.
Can I buy Food and Beverage items in ESCAPE?
Is outside Food and Beverage allowed in ESCAPE?
Does ESCAPE offer accommodation?
Can I stay in BASE CAMP on an accommodation-only basis?
No, BASE CAMP is a Combo package that includes entry to ESCAPE.
Do you rent or sell swimwear at ESCAPE?
Yes, we do.
Rash Guard (swimming T-shirt) - RM14
Can I buy tickets online?
Yes you can purchase tickets online. The further ahead of the visit date that you purchase your ticket/s, the cheaper the ticket prices.
Online ticket purchases can be made here.
Can I change the date of my visit once I have purchased a ticket online?
I’ve seen ESCAPE tickets offered on other websites. Are these official tickets?
I have purchased a ticket, can I add additional people to it?
Can I buy seperate tickets to ESCAPE Adventureplay or ESCAPE Waterplay or ESCAPE Gravityplay only?
We do not sell separate tickets to ESCAPE Adventureplay only or ESCAPE Waterplay or ESCAPE Gravityplay.
How to I 'claim' my ticket once I bought it online?
You will receive an Online Ticket Confirmation email after you have purchased your ticket. It will contain a 5-digit passcode which you will need to enter the park. There will be no physical ticket (e.g. wristband, card)
Can I refund my ticket?
As stated in our Terms and Conditions, all transactions are final and tickets are non-refundable.
How to Malaysian Super Kids (61-100+) get their free tickets?
Malaysian Super Kids will have to present their Malaysian IC at the ticket counter upon arrival and show that each Super Kid is accompaied by 1 paying guest.
Do you provide discounts for OKU cardholders?
We provide free entrance for OKU cardholders as long as they present their OKU cards at the ticket counter upon arrival.
Can I buy a ticket for a later visit date at the ticket counter?
Unfortunately no, we only sell walk-in tickets at the ticket counter. Please purchase our tickets here if you would like to visit at a later date.
What payment methods do you accept to purchase tickets?
We accept the following payment methods:
Getting to ESCAPE
Is there a public bus that stops at ESCAPE?
Does ESCAPE offer transportation (e.g. shuttle buses) to ESCAPE?
ESCAPE does not provide any transportation to ESCAPE. You may, however, take the 101 or 102 public bus which stops at ESCAPE.
Where is ESCAPE located?
ESCAPE is located at 828, Jalan Teluk Bahang, 11050 Teluk Bahang, Penang.
Does ESCAPE provide a Team Building activity?
Yes, we do. Teamplay is a free add-on for groups of at least 10 pax who have purchased a Corporates & Associations Group ticket. Below is a description:
In Teamplay, participants have a limited time to complete activities at ESCAPE and collect points. The more challenging the activity, the higher the points. Teams may decide which activities to tackle and how many points to aim for.
Once time is up, the facilitators will tally the scores and announce the winning team. Certificates will be handed out to participants who have successfully completed the programme.
Do Teamplay participants get a certificate?
Does ESCAPE provide a large group and Family Day activities?
Can we conduct a site visit before booking a corporate event?
You may conduct a site visit between the following hours, Tuesday - Sunday. ESCAPE is closed on Mondays.
Can I request a Tax Invoice for my company ticket purchase?
Please allow 5 working days for the Tax Invoice to be processed.
What activities are included in Teamplay?
Teamplay includes the following attractions:
You may have a look at the description of each attraction here.
How do I sign up for Teamplay?
To sign up for Teamplay, please buy tickets under 'Corporates & Associations'. After selecting the number of Kids, select the checkbox “Please sign me up for Teamplay, ESCAPE’s team building programme!” before proceeding to the next page.
Can I pre-order lunch with my team building programme?
Yes, you can. When buying tickets under 'Corporates & Associations', a menu will appear where you can order lunch.
Can I buy tickets under 'Family & Friends' and sign up for ESCAPE's team building programme?
No. Tickets bought under 'Family & Friends' do not entitle guests to ESCAPE's team building programme. If you wish to do so, please purchase tickets under 'Corporates & Associations' and select the Team Building checkbox.
I’m a Travel Agent – Can I apply for Travel Agent rates?
Please register here and upload your travel agent certificate (.JPEG format, less than 200kb) to receive travel agent rates.
Once we verify your application within 24 hours, you may purchase tickets through our online ticket portal.