Terms and Conditions

DEFINITIONS

• ESCAPE is an abbreviation for Sim Leisure Waterplay Sdn. Bhd. which is generally used to address our corporate services.
• ESCAPE is defined as an indoor and/or outdoor adventure park (where applicable) and includes all rides, attractions and activities contain therein.
• CUSTOMER is a term used to address our patrons using the online ticketing service/facility.
• TRANSACTION is referred to as the process of purchasing ESCAPE ticket(s).
• For the avoidance of doubt, "we", "our", "us" and "ESCAPE " as used in this page means Sim Leisure Waterplay Sdn Bhd.

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TERMS & CONDITIONS

• This page explains the terms and conditions you are agreeing to when you use ESCAPE’s online ticketing facility. Please read these terms and conditions carefully. By using the online ticketing facility, you agree to abide by the following terms and conditions. If you do not accept any of these terms and conditions, please discontinue your access of this online service immediately. We may change these terms from time to time without prior notice. Changes will apply to any subsequent transactions. You are expected to check this page each time before you make a transaction and your continued access to or use of the ESCAPE’s online ticketing service after any such change shall constitute your consent to be bound by the revised or updated terms and conditions.
• By using this online ticketing facility, you represent and warrant that you are of the age of 18 years old or above, are of sound mind, and are not disqualified from contracting by any law to which you are subject.
• By purchasing more than one ticket, you warrant and represent that you act as an agent to the other ticket holders, and undertake to bring their attention to the terms & conditions.
• The parent/guardian understands that it is their responsibility to ensure compliance with the terms & conditions by themselves and the minors under their care, and warrants that they will take all reasonable effort to ensure that they do not breach their duty of care towards the minor(s).

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DISCLAIMER

• Unlike other theme parks, ESCAPE offers self-directed, indoor and/or outdoor play and oftentimes, a risk of a certain activity depends on the attitude, fitness and aggressiveness of the person participating in the activity. Therefore, it is inevitable that there will be inherent risks which comes part and parcel with participating in such activities. By admission to ESCAPE, you warrant and represent that you are aware of such risks and will take all reasonable and necessary precaution in avoiding them.

• You shall be solely liable and responsible for your own safety and property whenever you are in the ESCAPE, including without limitation at the time of taking any attractions or playing any facilities of ESCAPE.
  
  
• YOU SHALL ENTER OR PATRONISE ESCAPE AT YOUR OWN RISK. SIM LEISURE GROUP LTD AND THEIR HOLDING,SUBSIDIARIES, ASSOCIATED OR RELATED COMPANIES AND THEIR RESEPCTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS AND/OR WORKERS SHALL NOT AT ANY TIME BE LIABLE FOR ANY CLAIMS, DEMANDS, DAMAGES, LIABILITIES, LOSSES, COMPENSATION, ACTIONS, COSTS AND/OR EXPENSES THAT MAY BE SUFFERED BY YOU (WHETHER DIRECTLY OR INDIRECTLY) ARISING FROM OR IN CONNECTION TO THE PATRONISATION, ENJOYMENT, USAGE OF, OR ACCESS TO ESCAPE (OR ESCAPE’S FACILITIES) OR THE REFUSAL BY THE SECURITY / PARK PERSONNEL FOR THE PATRONISATION, ENJOYMENT, USAGE OF OR ACCESS TO ESCAPE (OR ESCAPE’S FACILITIES) INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE/ LOSS, PERSONAL INJURY AND/OR FATALITY WHETHER OR NOT CAUSED / CONTRIBUTED BY ACT OF GOD, CONDITION / DESIGN OF ESCAPE (OR ESCAPE’S FACILITIES), ORDER OR DIRECTION OF THE GOVERNMENT OR OFFICERS, RIOTS OR STRIKES; EXCEPT IN INSTANCES WHERE SUCH DAMAGE / LOSS, INJURY AND/OR FATALITY IS FOUND TO HAVE BEEN CAUSED DIRECTLY BY THE GROSS NEGLIGENCE OR WILFUL MISCONDUCT ON THE PART OF SIM LEISURE GROUP LTD.
  
  
• YOU SHALL INDEMNIFY AND KEEP SIM LEISURE GROUP LTD AND PERSONNEL FULLY INDEMNIFIED AND HARMLESS AGAINST ANY AND ALL LOSSES (INCLUDING PROPERTY DAMAGE / LOSS, PERSONAL INJURY, FATALITY AND/OR CONSEQUENTIAL LOSSES), DAMAGES, SUMMONS, CLAIMS, DEMANDS OR EXPENSES OF WHATEVER KIND OR NATURE (INCLUDING REASONABLE LEGAL FEES AND EXPENSES INCURRED IN DEFENDING SUCH CLAIMS ON SOLICITOR AND CLIENT BASIS) THAT MAY BE SUFFERED BY AND/OR BROUGHT AGAINST THE GROUP AND/OR PERSONNEL (EITHER DIRECTLY OR INDIRECTLY) RESULTING FROM OR IN CONNECTION TO YOUR PATRONIZATION, ENJOYMENT, USAGE OF OR ACCESS TO ESCAPE (OR ESCAPE’S FACILITIES), ANY BREACH OF ALL OR ANY OF THE RULES AND REGULATIONS HEREIN, BREACH OF DUTY (STATUTORY OR OTHERWISE) BY YOU, YOUR NEGLIGENCE OR MISCONDUCT (AS THE CASE MAY BE), INCLUDING BUT NOT LIMITED TO ANY CLAIM FOR PERSONAL INJURY (INCLUDING FATALITY) AND/OR VEHICLE OR PROPERTY LOSS OR DAMAGE.

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ADMISSION TO ESCAPE IS SUBJECT TO ESCAPE'S PARK RULES AND REGULATIONS:

• ESCAPE Putrajaya
• ESCAPE Johor Bahru
• ESCAPE Ipoh
• ESCAPE Penang
• ESCAPE Petaling Jaya

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• We may, without prior notice and without refund or compensation or any liability, close ESCAPE or any part of it temporarily, and/or restrict admission to ESCAPE and/or change the operating hours and attractions at our discretion.
• We reserve the right to refuse or expel any person whose conduct is objectionable or prejudicial to safe operation of the park.
• The ticket holder agrees that ESCAPE shall have the right to expel, without any liability to make any refund in respect thereof, if ESCAPE reasonably determines the ticket holder to have breached or is attempting to breach the conditions under which this ticket was issued, including without limitation, restrictions against unauthorised resale of this ticket.

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GENERAL

• To complete an online ticket purchase, you must select your entry date and fill up the contact info as required.
• Refunds or cancellations for any reason are strictly not permitted.
• All tickers purchased are strictly non-transferable, non-exchangeable, and non-refundable.
• Change of visit date is allowed at least one day in advance for 'Family & Friends' tickets (and at least 2 days in advance for 'Corporates & Associations' and 'School Groups' tickets) subject to additional charges.
• Date changes must apply to all persons within a single online transaction (e.g., changing the visit date for 2 out of 5 tickets in one transaction is not permitted; the change must be for all 5 tickets).
• Tickets purchased are valid only for the selected visit date.
• All ESCAPE Park Rules and Regulations are applicable for online ticketing patrons while they in the park.
• Senior citizens and registered disabled persons (OKU) must present their original identity card or OKU card when collecting tickets at the Ticketing Centre for identification purposes.​

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TICKETING

• The online ticketing system will generate a unique facial recognition URL, which must be used by the customer for entry into ESCAPE on their selected visit day(s)..
• Ticket visit dates may be changed by customers subject to an administration fee per ticket. Changes must be made at least one day in advance for 'Family & Friends' tickets, and at least two days in advance for 'Corporate & Associations' and 'School Groups' tickets. If the new visit date has a higher ticket price, the customer must pay the price difference. No refunds, discounts, or reimbursements will be provided if the new date has a lower ticket price or for any changes to a later date.
• For customers booking the ESCAPE Base Camp, the adventure begins at 2:00 PM on the day of arrival and ends at 12:00 PM on the day of departure​.
• The online booking system will issue a receipt containing the customer’s unique facial recognition URL. Customers are responsible for keeping this URL safe and must take appropriate measures to ensure its confidentiality.

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ESCAPE'S PRIVACY POLICY

•  By using ESCAPE 's online ticketing facility and/or by entering ESCAPE , you consent to the collection, use, and processing of your personal information in accordance with these terms and ESCAPE 's Privacy Policy, available at http://www.escape.my/privacypolicy. For individuals under the age of eighteen (18), consent from a parent, guardian, or person with parental responsibility is deemed to have been given upon use of the online ticketing facility.
• The personal information collected includes, but is not limited to, your images, photographs, and/or videos. These may be captured when you upload content to our website or during your experience at ESCAPE, including via photo booths or surveillance throughout the park. The copyright to all images, photographs, and videos collected by ESCAPE shall belong solely to ESCAPE .
• ESCAPE will retain your personal information only for as long as reasonably necessary to fulfill the purposes outlined herein and in our Privacy Policy.
• Please note that if you choose not to allow us to collect your personal information, we may be unable to provide you with certain services, experiences, or features.
• Credit card information is collected solely for the purpose of completing the transaction and will not be retained beyond that use.
• Please note that once you click on a link to an external website from ESCAPE ’s website, our Privacy Policy no longer applies. Your interaction with other websites is governed by their respective privacy policies and terms of use.

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LIABILITY WAIVER

Inconsideration of Sim Leisure Escape Sdn Bhd (including the subsidiaries, affiliated companies, company’s employees, directors, agents, subcontractors, licensees, associates, assignees, or any other entity recognised by Sim Leisure Escape Sdn Bhd, hereinafter referred in as “ESCAPE ”) consenting to the participation of its events, facilities and services, I (the undersigned, for myself and on behalf of my group members, friends, crew, guests, accompanying minor(s),successors in title, permitted assignees [family and friends] and legal representatives) acknowledge, agree, and undertake the following by purchasing ESCAPE tickets or entering ESCAPE ’s premises:

1. I acknowledge and accept that participation in ESCAPE’s facilities and services involves inherent risks and potential hazards. I confirm that I am voluntarily choosing to participate, fully aware of such risks, and do so at my own responsibility.
2. I represent and warrant to ESCAPE that I am at least 18 years of age, acknowledge that I owe duty of care towards any accompanying minor(s), and warrant to take all reasonable effort to ensure that the minor(s) comply with all the terms and safety instructions.
3. I acknowledge that minor(s) are exposed to a higher level of risk and thus, require extra care and protection from their respective guardian/parents.
4. I acknowledge that ESCAPE reserves the rights to refuse entry at any time in the event that I am required to do so, and I shall do so promptly.
5. I shall undertake to indemnify and hold ESCAPE harmless from any and all payments, expenses, costs, and legal fees resulting from any claims and liability with respect to any and all injury, disability, death, or loss or damage to person or property, whether arising from participating in ESCAPE ’s facilities and/or services or my own negligent or reckless behaviour and actions.
6. I agree that I shall be solely responsible for all my belongings. I shall not hold ESCAPE responsible for any losses.
7. I agree to comply with ESCAPE’s terms and conditions, and obey all of ESCAPE ’s park rules as well as all safety instructions, verbal and written, including any alterations and amendments to them.
8. I acknowledge and consent to ESCAPE and its affiliated advertising and/or marketing agencies to take, use, and/or reproduce photographs and films of myself for any purposes deemed suitable by ESCAPE .
9. I represent and warrant to ESCAPE that all details and particulars herein and/or given at any time to ESCAPE is true and correct.

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I have read this liability waiver, fully understand its terms, understand that I have given up substantial rights by selecting this checkbox, and do so freely and voluntarily without any inducement.