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FAQs

ESCAPE Penang

When is ESCAPE Penang open?


ESCAPE is open 10:00am – 6:00pm, Tuesday – Sunday. ESCAPE is closed every Monday for safety maintenance.




What are the height, weight, and age restrictions on ESCAPE's activities?


Have a look at our height, weight, and age restrictions of each attraction here.




What are ESCAPE Penang's park rules?


Have a look at ESCAPE Penang's park rules here.




How do I pay for items in ESCAPE Penang?


We accept credit card and e-wallet payments in the park. We do not accept cash as we are a cashless park.




What kinds of clothing and attire are suitable for ESCAPE?


ESCAPE Adventureplay & Gravityplay: We highly recommend comfortable sports clothing and pants/shorts. Guests are required to wear close-toed shoes at Adventureplay & Gravityplay for safety reasons. ESCAPE Waterplay:
Please be reminded that you are required to bring proper swimwear for hygiene and safety reasons.




Does ESCAPE have lockers where I can store my belongings?


Lockers can be rented for RM10/locker/visit.
There are two sizes of lockers available on a first-come-first-served basis. The locker sizes (HxWxD) in cm is approx. 43x43x24 or 28x40x45.




Does ESCAPE have a party/function room available for rental?


Yes, ESCAPE has a party/function room that can accommodate approximately 60pax in a lecture-style (chairs only) seating arrangement. It can be rented for the day at RM424 along with an online ticket purchase under 'Corporates & Associations' or 'School Groups'.




What if it’s raining?


ESCAPE is an outdoor park. Rain does not stop play.

The only four attractions that temporarily close (for safety reasons) when it rains are Aerobat, Airbag, Tubby Racer and Jumping Jack.

If there is lightning in the area our Safety/Attractions Managers will make a decision whether to temporarily stop play based to the actual conditions.

It rarely rains all day at ESCAPE.




Can I buy Food and Beverage items in ESCAPE Penang?


ESCAPE Penang has a number of F&B outlets in the park and has a food court area that is open from 10:00am – 6:00pm.




Is outside Food and Beverage allowed in ESCAPE Penang?


Outside food and beverage is not permitted into the park, with the exception of baby food.




Does ESCAPE Penang offer accommodation?


ESCAPE has a camping activity called BASE CAMP. It is available as a 2D1N Combo package which includes 2 days of access to ESCAPE Penang and an overnight stay at BASE CAMP. You may find more information here.




Can I stay in BASE CAMP on an accommodation-only basis?


No, BASE CAMP is a Combo package that includes entry to ESCAPE Penang.




Do you rent or sell swimwear at ESCAPE?


Yes, we do. We sell a variety of swimwear for men and women at our Merchandise Store. We also rent out the following swimwear:
Rash Guard (swimming T-shirt) - RM14 Burkini (Muslim swimwear) - RM9




Are there hotels nearby I can stay at for my visit to ESCAPE Penang?


We recommend using KAYAK to search for hotels near ESCAPE Penang.





Buying Tickets

Can I buy tickets online?


Yes, you may purchase tickets online here. Please note that ESCAPE Penang is a cashless park, please pre-purchase tickets online.




Can I change the date of my visit once I have purchased a ticket online?


Yes, you may change the visit date at least 1 day in advance (2 days in advance for 'Corporate & Associations' and 'School Group' tickets) of the original or new visit date, whichever comes first. A RM5.30 Administration fee will be charged per ticket upon successful change date in addition to any increased ticket price variance




I’ve seen ESCAPE Penang tickets offered on other websites. Are these official tickets?


ESCAPE Penang’s only official ticketing portal is on our website. We do not comment on unofficial online portals other than to caution people considering making a purchase through an unofficial portal that purchasing a voucher is not the same as purchasing a valid ESCAPE Penang ticket from our website and the ‘offer’ price shown on unofficial portals may not necessarily be the final price that will need to be paid. Only guests with a valid ESCAPE Penang ticket will gain entry to the park.




I have purchased a ticket, can I add additional people to it?


We suggest that the ticket be purchased once the total number of people is finalised, as it's not possible to add additional people to a ticket once it has been purchased. If additional people wish to accompanying you to ESCAPE all they need to is purchase a separate ticket, but do note that some group tickets have a minimum requirement of 20pax.




Can I buy seperate tickets to ESCAPE Adventureplay or ESCAPE Waterplay or ESCAPE Gravityplay only?


We do not sell separate tickets to ESCAPE Adventureplay only or ESCAPE Waterplay or ESCAPE Gravityplay.




How to I 'claim' my ticket once I bought it online?


You will receive an confirmation email after you have purchased your ticket. It will contain a QR code which you will need to enter the park. There is no physical ticket (e.g. wristband, card) We suggest having the confirmation email ready on your phone or printed before you arrive at ESCAPE Penang.




Can I refund my ticket?


As stated in our Terms and Conditions, all transactions are final and tickets are non-refundable.




Do you provide discounts for OKU cardholders?


We provide free entrance for OKU cardholders as long as they present their OKU cards at the ticket counter upon arrival.




Can I buy tickets over the counter?


Unfortunately no, we do not sell tickets over the counter. ESCAPE Penang is going cashless, please purchase tickets online.




What payment methods do you accept to purchase tickets?


We accept the following payment methods online: Internet Banking Credit/Debit Card Boost Touch 'n Go E-Wallet GrabPay Maybank QRPay Razer Pay





Getting to ESCAPE Penang

Is there a public bus that stops at ESCAPE Penang?


Both Rapid Penang buses 101 and 102 stop at ESCAPE Penang. If you present your bus fare ticket at the ticketing counter ESCAPE Penang we will redeem the value into your e-Wallet. Rapid Penang’s Journey Planner can be viewed here.




Does ESCAPE Penang offer transportation (e.g. shuttle buses) to ESCAPE Penang?


ESCAPE Penang does not provide any transportation to ESCAPE Penang. You may, however, take the 101 or 102 public bus which stops at ESCAPE Penang.




Where is ESCAPE Penang located?


ESCAPE Penang is located at 828, Jalan Teluk Bahang, 11050 Teluk Bahang, Penang.





Team Building

Does ESCAPE Penang provide a Team Building activity?


Yes, we do. Teamplay is a free add-on for groups of at least 10 pax who have purchased a Corporates & Associations Group ticket. Below is a description:

In Teamplay, participants have a limited time to complete activities at ESCAPE Penang and collect points. The more challenging the activity, the higher the points. Teams may decide which activities to tackle and how many points to aim for.

Once time is up, the facilitators will tally the scores and announce the winning team. Certificates will be handed out to participants who have successfully completed the programme.




Do Teamplay participants get a certificate?


Participants who successfully complete Teamplay receive a certificate. The corporate company must provide a name list showing the names to be written on the certificates at least 2 days before the visit date.




Does ESCAPE Penang provide a large group and Family Day activities?


Yes, we do. Have a look at our Family Day programme here.




Can we conduct a site visit before booking a corporate event?


You may conduct a site visit between the following hours, Tuesday - Sunday. ESCAPE Pennag is closed on Mondays. Please give at least 24 hours notice for your visit request to be processed. Morning visit: 10:00am - 11:00am Afternoon visit: 4:00pm - 5:00pm The site visit group may include up to 5 people. For the visit to be confirmed we require the following: Visit Date Time Slot Number of People Name of Group Leader Phone Number of Group Leader Please contact us at sales@escape.my for further inquiries on site visits.




Can I request a Tax Invoice for my company ticket purchase?


Yes you can. When purchasing tickets through our website, select the 'Please Send Invoice' checkbox at the Buyer Info section.




What activities are included in Teamplay?


Teamplay includes the following attractions:

Adventureplay:

Monkey Business

Atan's Leap

Gecko Tower

Slackline

Coco Climb

Tubby Racer

Aerobat

Waterplay:

Banana Flip

Atan’s Jump

Mega Drop

Super Looper

AK Discovery

AK Academy

You may have a look at the description of each attraction here.




How do I sign up for Teamplay?


To sign up for Teamplay, please buy tickets under 'Team Building'.




Can I pre-order lunch with my team building programme?


Yes, you can. When buying tickets under 'Team Building', a menu will appear where you can order lunch. You will need to order lunch at least two days in advance of your visit date.




Can I buy tickets under 'Family & Friends' and sign up for ESCAPE Penang's team building programme?


No. Tickets bought under 'Family & Friends' do not entitle guests to ESCAPE Penang's team building programme. If you wish to do so, please purchase tickets under 'Team Building'.





Travel Agents

I’m a Travel Agent – Can I apply for Travel Agent rates?


Yes you can.

Please register here to receive travel agent rates.

Once we verify your application within 24 hours, you may purchase tickets through our ticket website.





ESCAPE Penang

Tue - Sun, 10am - 6pm

828 Jalan Teluk Bahang

11050 Penang, Malaysia

ESCAPE Petaling Jaya

Tue - Sun, 10am - 10pm

GB-07 Paradigm Mall, Petaling Jaya
47301 
Selangor, Malaysia

Contact Us
T +60 3 3310 0229

E info@escape.my

COPYRIGHT © 2021 by
Sim Leisure Escape Sdn Bhd