FREQUENTLY ASKED QUESTIONS
When is ESCAPE Penang open?
What are the height, weight, and age restrictions on ESCAPE's activities?
What are ESCAPE Penang's park rules?
Have a look at ESCAPE Penang's park rules here.
How do I pay for items in ESCAPE Penang?
We accept credit card and e-wallet payments in the park. We do not accept cash as we are a cashless park.
What kinds of clothing and attire are suitable for ESCAPE?
Does ESCAPE have lockers where I can store my belongings?
There are two sizes of lockers available on a first-come-first-served basis.
Does ESCAPE have a party/function room available for rental?
What if it’s raining?
ESCAPE is an outdoor park. Rain does not stop play.
The only four attractions that temporarily close (for safety reasons) when it rains are Aerobat, Airbag, Tubby Racer and Jumping Jack.
If there is lightning in the area our Safety/Attractions Managers will make a decision whether to temporarily stop play based to the actual conditions.
It rarely rains all day at ESCAPE.
Can I buy Food and Beverage items in ESCAPE Penang?
ESCAPE Penang has a number of F&B outlets in the park and has a food court area that is open from 10:00am – 6:00pm.
Is outside Food and Beverage allowed in ESCAPE Penang?
Does ESCAPE Penang offer accommodation?
ESCAPE has a camping activity called BASE CAMP.
Can I stay in BASE CAMP on an accommodation-only basis?
No, BASE CAMP is a Combo package that includes entry to ESCAPE Penang.
Do you rent or sell swimwear at ESCAPE?
Yes, we do.
Rash Guard (swimming T-shirt) - RM14
Can I buy tickets online?
Yes, you may purchase tickets online here.
Can I change the date of my visit once I have purchased a ticket online?
Yes, you may change the visit date at least 1 day in advance (2 days in advance for 'Corporate & Associations' and 'School Group' tickets) of the original or new visit date, whichever comes first.
I’ve seen ESCAPE Penang tickets offered on other websites. Are these official tickets?
I have purchased a ticket, can I add additional people to it?
Can I buy seperate tickets to ESCAPE Adventureplay or ESCAPE Waterplay or ESCAPE Gravityplay only?
We do not sell separate tickets to ESCAPE Adventureplay only or ESCAPE Waterplay or ESCAPE Gravityplay.
How to I 'claim' my ticket once I bought it online?
You will receive an confirmation email after you have purchased your ticket. It will contain a QR code which you will need to enter the park. There is no physical ticket (e.g. wristband, card)
Can I refund my ticket?
As stated in our Terms and Conditions, all transactions are final and tickets are non-refundable.
Do you provide discounts for OKU cardholders?
We provide free entrance for OKU cardholders as long as they present their OKU cards at the ticket counter upon arrival.
Can I buy tickets over the counter?
Unfortunately no, we do not sell tickets over the counter. ESCAPE Penang is going cashless, please purchase tickets online.
What payment methods do you accept to purchase tickets?
We accept the following payment methods online:
Getting to ESCAPE Penang
Is there a public bus that stops at ESCAPE Penang?
Does ESCAPE Penang offer transportation (e.g. shuttle buses) to ESCAPE Penang?
ESCAPE Penang does not provide any transportation to ESCAPE Penang. You may, however, take the 101 or 102 public bus which stops at ESCAPE Penang.
Where is ESCAPE Penang located?
ESCAPE Penang is located at 828, Jalan Teluk Bahang, 11050 Teluk Bahang, Penang.
Does ESCAPE Penang provide a Team Building activity?
Yes, we do. Teamplay is a free add-on for groups of at least 10 pax who have purchased a Corporates & Associations Group ticket. Below is a description:
In Teamplay, participants have a limited time to complete activities at ESCAPE Penang and collect points. The more challenging the activity, the higher the points. Teams may decide which activities to tackle and how many points to aim for.
Once time is up, the facilitators will tally the scores and announce the winning team. Certificates will be handed out to participants who have successfully completed the programme.
Do Teamplay participants get a certificate?
Does ESCAPE Penang provide a large group and Family Day activities?
Can we conduct a site visit before booking a corporate event?
You may conduct a site visit between the following hours, Tuesday - Sunday. ESCAPE Pennag is closed on Mondays.
Can I request a Tax Invoice for my company ticket purchase?
What activities are included in Teamplay?
Teamplay includes the following attractions:
You may have a look at the description of each attraction here.
How do I sign up for Teamplay?
To sign up for Teamplay, please buy tickets under 'Team Building'.
Can I pre-order lunch with my team building programme?
Yes, you can. When buying tickets under 'Team Building', a menu will appear where you can order lunch.
Can I buy tickets under 'Family & Friends' and sign up for ESCAPE Penang's team building programme?
No. Tickets bought under 'Family & Friends' do not entitle guests to ESCAPE Penang's team building programme. If you wish to do so, please purchase tickets under 'Team Building'.
I’m a Travel Agent – Can I apply for Travel Agent rates?
Please register here to receive travel agent rates.
Once we verify your application within 24 hours, you may purchase tickets through our ticket website.