ESCAPE PJ

When is ESCAPE Petaling Jaya open?


ESCAPE Petaling Jaya is open 10:00am – 10:00pm, Tuesday – Sunday. ESCAPE PJ is closed every Monday for safety maintenance.




Are the any restrictions/requirements, like weight and height, for ESCAPE Challenge’s rides and attractions?


Have a look at our height, weight, and age restrictions of each attraction here.




What are the park rules at ESCAPE Petaling Jaya?


Have a look at ESCAPE Petaling Jaya's park rules here.




What kinds of clothing and attire are suitable for ESCAPE Petaling Jaya?


Have a look at our guidelines for clothing & attire here.




Does ESCAPE Petaling Jaya have lockers where I can store my belongings?


Lockers can be rented for RM10/locker/visit. There are two sizes of lockers available on a first-come-first-served basis.




Does ESCAPE Petaling Jaya have a room available for rental?


Yes, ESCAPE Petaling Jaya has the following rooms for rental: Training Room 1 (fits up to 40 persons) - RM250 Training Room 2 (fits up to 30 persons) - RM200 These rooms are available to rent under 'Corporates & Associations' and 'School Groups' tickets.




Is outside Food and Beverage allowed in ESCAPE Petaling Jaya?


Only outside food from outlets at Paradigm Mall are permitted into ESCAPE Petaling Jaya.





Buying Tickets

Can I buy tickets online?


You may purchase tickets to ESCAPE Petaling Jaya here.




Can I change the date of my visit once I have purchased a ticket online?


Yes, you may change the visit date at least 1 day in advance (2 days in advance for 'Corporate & Associations' and 'School Group' tickets) of the original or new visit date, whichever comes first. A RM5.30 Administration fee will be charged per ticket upon successful change date in addition to any increased ticket price variance. You may change the ticket visit date here.




I’ve seen ESCAPE Petlaing Jaya tickets offered on other websites. Are these official tickets?


ESCAPE Petaling Jaya only official ticketing portal is https://ticketkl.escape.my which is accessible from our website (www.escape.my/pj) by clicking the ‘Buy Tickets’ button. We do not comment on unofficial online portals other than to caution people considering making a purchase through an unofficial portal that purchasing a voucher is not the same as purchasing a valid ESCAPE PJ ticket from https://ticketkl.escape.my and the ‘offer’ price shown on unofficial portals may not necessarily be the final price that will need to be paid. Only guests with a valid ESCAPE Petaling Jaya ticket will gain entry to the park.




I have purchased a ticket, can I add additional people to it?


We suggest that the ticket be purchased once the total number of people is finalised, as it's not possible to add additional people to a ticket once it has been purchased. If additional people wish to accompanying you to ESCAPE Petaling Jaya all they need to is purchase a separate ticket, but do note that some group tickets have a minimum requirement of 10 or 20pax.




How to I 'claim' my ticket once I bought it online?


You will receive an Online Ticket Confirmation email after you have purchased your ticket. It will contain a 5-digit passcode which you will need to enter the park. There will be no physical ticket (e.g. wristband, card) We suggest having the Online Ticket Confirmation email ready on your phone or printed before you arrive at ESCAPE Petaling Jaya.




Can I refund my ticket?


As stated in our Terms and Conditions, all transactions are final and tickets are non-refundable.




How can Super Kids (61-100+) get their free tickets?


Malaysian Super Kids will have to present their Malaysian IC at the ticket counter upon arrival and show that each Super Kid is accompaied by 1 paying guest. Malaysian Super Kids intending to claim their free tickets need not buy tickets online.




Do you provide discounts for OKU cardholders?


We provide free entrance for OKU cardholders as long as they present their OKU cards at the ticket counter upon arrival.




Can I buy a ticket for a later visit date at the ticket counter?


Unfortunately no, we only sell walk-in tickets at the ticket counter. Please purchase our tickets here if you would like to visit at a later date.




What payment methods do you accept to purchase tickets?


We accept the following payment methods: Over the Counter: Cash, debit or credit card (VISA, Mastercard), Alipay At our online ticket portal:





Getting to ESCAPE PJ

Is there a public bus that stops at ESCAPE Petaling Jaya or Paradigm Mall?


Have a look at the bus schedule to Paradigm Mall here.




Where is ESCAPE Petlaing Jaya located?


ESCAPE PJ is located at the outdoor Bouldevard area at Paradigm Mall, Petaling Jaya.





Team Building

Does ESCAPE Petaling Jaya provide a Team Building activity?


Yes, we do. Teamplay is a free add-on for groups of at least 10 pax who have purchased a Corporates & Associations Group ticket. Below is a description:

In Teamplay, participants have a limited time to complete activities at ESCAPE PJ and collect points. The more challenging the activity, the higher the points. Teams may decide which activities to tackle and how many points to aim for.

Once time is up, the facilitators will tally the scores and announce the winning team. Certificates will be handed out to participants who have successfully completed the programme.




Do Teamplay participants get a certificate?


Participants who successfully complete Teamplay receive a certificate. The corporate company must provide a name list showing the names to be written on the certificates at least 2 days before the visit date.




Does ESCAPE Petaling Jaya provide a large group and Family Day activities?


Yes, we do arrange Family Day activities at ESCAPE PJ.




Can we conduct a site visit before booking a corporate event?


You may conduct a site visit between the following hours, Tuesday - Sunday. ESCAPE PJ is closed on Mondays for safety maintenance Please give at least 24 hours notice for your visit request to be processed. Morning visit: 10:00am - 11:00am Afternoon visit: 5:00pm - 6:00pm The site visit group may include up to 5 people. For the visit to be confirmed we require the following: Visit Date Time Slot Number of People Name of Group Leader Phone Number of Group Leader Please contact us at sales@escape.my for further inquiries on site visits.




Can I request a Tax Invoice for my company ticket purchase?


Yes you can. Please send the following details to sales@escape.my to process your invoice: Online Ticket No. Company Name Company Address Contact Name Contact Number Email Address

Please allow 5 working days for the Tax Invoice to be processed.




What activities are included in Teamplay?


Teamplay includes the following attractions:

Adventureplay:

Monkey Business

Atan's Leap

Gecko Tower

Coco Climb

Aerobat

Banana Flip

Slingshot

You may have a look at the description of each attraction here.




How do I sign up for Teamplay?


To sign up for Teamplay, please buy tickets under 'Corporates & Associations'. After selecting the number of Kids, select the checkbox “Please sign me up for Teamplay, ESCAPE’s team building programme!” before proceeding to the next page.




Can we order lunch together with the team building programme?


You can order food vouchers of RM20, RM30, RM40 and RM50 in value when buying tickets under 'Corporates & Associations'. These vouchers are only valid at participating outlets at Paradigm Mall PJ. Have a look at participating outlets here.




Can I buy tickets under 'Family & Friends' and sign up for ESCAPE's team building programme?


No. Tickets bought under 'Family & Friends' do not entitle guests to ESCAPE PJ's team building programme. If you wish to do so, please purchase tickets under 'Corporates & Associations' and select the Team Building checkbox.




Is ESCAPE PJ's team building programme HRDF-claimable?


ESCAPE PJ has a HRDF-claimable team building programme, details can be found here.





Travel Agents

I’m a Travel Agent – Can I apply for Travel Agent rates?


Yes you can.

Please register here to receive travel agent rates.

Once we verify your application within 24 hours, you may purchase tickets through our online ticket portal.





FREQUENTLY ASKED QUESTIONS

ESCAPE Penang

Tue - Sun, 10am - 6pm

828 Jalan Teluk Bahang

11050 Penang, Malaysia

T +60 4 881 1106

E info@escape.my

COPYRIGHT © 2020 by
Sim Leisure Escape Sdn Bhd

ESCAPE Petaling Jaya

Tue - Sun, 10am - 10pm

GB-07 Paradigm Mall, Petaling Jaya
47301 
Selangor, Malaysia

T +60 3 7665 1106

E info@escape.my